Refund policy

We want you to be confident in your NIVARO HEAT purchase. Returns may be requested within 30 days of delivery.

To be eligible for a standard return, the gloves must be unused, unworn, and returned in their original condition with all included components.

If your gloves arrive damaged, defective, or the heating system does not function properly, contact us within 30 days of delivery. We may request photos or a short video showing the issue. If the product is confirmed to be defective, we will provide a replacement at no additional cost or a refund if a replacement is unavailable.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Returns will not be accepted for damage caused by misuse, washing, submerging the gloves in water, improper battery installation, or other customer-caused damage.

Refunds are issued to the original payment method after the returned item has been received and inspected.

Batteries are not included with the gloves.

For return assistance, please contact our customer support team.

For now, don't put your personal Gmail directly into the policy — once we secure the domain, we'll add the proper NIVARO HEAT support email everywhere at once.